Warranty Conditions
Warranty Conditions of Heckert Solar AG Chemnitz / Germany, for Crystalline Solar Modules.
1. Product warranty
1.1. Heckert Solar AG (hereinafter referred to as Heckert Solar) warrants for the standard brand modules it delivers that they are free from material and manufacturing faults. Any natural impairment is not deemed to be a fault.
1.2. The warranty period is 5 years from the date of delivery to the contracting party of Heckert Solar.
1.3. The warranty shall, at the option of Heckert Solar, include repair, replacement or the refund of the purchase price. The warranty excludes costs for the removal, transport and re-installation of modules as well as any loss of earnings. Further claims, in particular claims to damages, are also excluded. Replaced solar modules shall become the property of Heckert Solar.
1.4. The types of glass used for the solar modules are very high-class products that can only break as a result of mechanical impact by third parties. For this reason, no warranty is accepted for the glass.
2. Performance warranty against degradation of the solar cells
2.1. Heckert Solar warrants that the solar cells used in the solar module provide during a period of:
10 years 90% and
25 years 80%
of the minimum power shown in the data sheet of the year of production. The periods are valid from the date of delivery to the contracting party of Heckert Solar.
2.2. This warranty is based on the module power measurement by Heckert Solar with its own measuring devices under standard test conditions (25°C cell temperature, irradiation 1000 Watt/m² and spectrum AM 1.5).
2.3. The performance warranty becomes effective whenever the solar module verifiably provides less power than the percentage figures stated above as minimum power.
2.4. The warranty includes, at the option of Heckert Solar, the delivery of additional solar modules or the replacement of delivered solar modules with new or repaired modules or a partial refund of the purchase price. If the originally delivered module type is no longer produced in series, replacement and additional modules of the respective current standard types shall be delivered. The warranty does not include costs for the removal, transport and re-installation of the modules and any loss of earnings. Further claims, in particular claims to damages, are also excluded. Replaced solar modules shall become the property of Heckert Solar.
2.5. The assured warranty period shall not be extended by additional deliveries, replacements or repairs.
3. The product and performance warranty is excluded
- if the defect in a solar module was caused by system components such as cables, inverters etc;
- if the drop in power was caused by excess voltage, lightening, flooding, fire or similar events;
- if the modules were impaired by misuse, negligence, accident, vermin, mechanical impact or force majeure;
- if the modules were destroyed, damaged or impaired by improper installation, application and handling, operation, storage or transport, by soiling or operation in unsuitable environment conditions;
- if the solar module was technically manipulated in any manner whatsoever (e.g. exchange of plugs);
- if the modules were subjected to third-party interference;
- if series numbers or identification plates were manipulated or the modules cannot be unambiguously identified for any other reasons.
4. Assertion of warranty rights
4.1. The warranty rights can be asserted against Heckert Solar directly or via the contracting party of Heckert Solar using the form "Complaint" (PDF file under www.heckert-solar.com/Service/Downloads) upon presentation of copies of the respective delivery note and the invoice concerned of Heckert Solar or the seller.
4.2. Heckert Solar must be notified in writing of any obvious defects without delay, however within 7 days after receipt at the latest, and of hidden defects immediately after discovery. Modules objected to which are returned without prior written request to do so by Heckert Solar shall not be accepted.
The present warranty conditions supersede any previous warranty conditions. Heckert Solar is not liable for any additional damage, consequential damage or any other kind of damage caused. The laws of the Federal Republic of Germany apply.
Heckert Solar AG, Carl-von-Bach-Str. 11, D-09116 Chemnitz, GERMANY.
Valid from July 1st 2010
Please note: This document has been translated into several languages. If variances occur between different language versions the German original version needs to be taken for validity.